Vacancy for Logistics Coordinator at Afrigiant Logistics & Transport Company

Afrigiant Logistics & Transport company is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Logistics Coordinator

Location: Lagos

Job Descriptions

  • A logistics coordinator is responsible for managing all aspects of shipping routes and delivery, specifically with regard to customer satisfaction.
  • The required role is within a growing last mile delivery service provider in Lagos state.
  • Manage, train, plan, direct and control of all operations resources to ensure timely and efficient management of pickups and deliveries of shipments and internal hub operations.
  • As a logistic coordinator, customer satisfaction is a priority as this is how business remains successful. Responding immediately to customer questions and complaints and notifying them of any delays in the delivery schedule is essential to this position.
  • The ideal candidate will be responsible for managing and engaging with the organization’s community (customers, transporters, drivers) in a way which builds brand awareness.
  • They will work cross functionally with internal partners to understand business objectives in order to communicate effectively with all parties.

 

Key Skills and Qualifications

  • Strong knowledge of courier operations process
  • Strong knowledge of Lagos routes
  • Must have a relevant BSc degree and experience within an office environment, shipping and stock management.
  • Excellent communication and negotiation skills.
  • Must be organised and logical, willing to adapt quickly to changing policies and procedures.
  • Ability to work with little supervision and track multiple processes
  • Comfortable with direct people management
  • Must be able to work as part of a team in a fast paced and pressured environment, communicating effectively with both colleagues and clients and following verbal and written instructions.
  • Must be able to efficiently solve problems relating to sales, finance and transportation of goods
  • Good management and organizational skills.
  • Proficiency in Microsoft Office
  • Strong problem-solving skills.
  • Logistics experience is a plus, but not a requirement
  • Bachelor’s degree at a minimum
  • Experience in project management and successfully managing teams
  • Previous experience in marketing and customer service is a plus
  • Applicants within Yaba, Akoka, Bariga, Shomolu are expected to apply

Duties and Responsibilities

  • Responsible for overall operational management and performance of Hub and delivery operations.
  • Assign delivery to couriers according to schedules and route plans.
  • Ensure that the process and employees are working smoothly and efficiently.
  • Achieve KPI & SLA of delivery & pickup commitment.
  • Supervise staff to ensure that safety best practices are being followed while handling shipments.
  • Train and develop industry best practices and SOPs to operations and customer service team members.
  • Evaluate all aspects of employee performance and provide coaching or discipline as needed.
  • Provide operations staff with guidance and support to cope with volume growth.
  • Reassign responsibilities based on change in volumes or geography.
  • Maintain logs and records of executed orders
  • Recruit and coordinate logistics staff according to availability and requirements
  • Prepare accurate reports for upper management
  • Booking in deliveries and liaising with customers.
  • Ensuring all partners in the supply chain are working effectively and efficiently to ensure smooth operations.
  • Communicating effectively with clients and responding to their requirements.
  • Booking sub-contractors and ensuring they deliver within agreed terms.

Deadline: 30th November, 2019.

How to Apply

Interested and qualified candidates should send their CV to: [email protected] using the “Job title” as subject of the email.

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